Question 1

I placed an order and did not receive a confirmation email. How do I know that you received the order?

Accepted Answer

When you place an order on our website, you should automatically be sent a confirmation email for your order. If you don't see it in your inbox, please check your junk/spam folder.

If you are still unable to find the confirmation email, please contact us.

Question 2

How long will it take to receive my order?

Accepted Answer

Digital Download Products:
Digital download courses are available to download from the confirmation page of your order. They are also sent automatically to the email address provided in your order.

Brush & Paint Products:
Most physical orders are processed within 2–3 business days after placement. Once shipped, delivery typically takes 3–5 business days within the US.

We'll send you a USPS tracking number as soon as your order is on its way.

Question 3

What if I need to make a change or cancel my order?

Accepted Answer

If you need to make a change or cancel your order, please contact us as soon as possible.

For fastest response time, please send a TEXT to: (661) 802-1738 and we will be happy to help you.

Once your order has been shipped, we are unable to make changes.

Question 4

I am missing an item from my order. What do I do?

Accepted Answer

We always aim to make sure every item is included in your package, but sometimes mistakes happen.

If you received your order and an item is missing, please contact us as soon as possible, and we will be happy to help.

Question 5

Do you have Hard Copy DVDs available?

Accepted Answer

Unfortunately we are no longer offering hard copy DVD courses.

We strongly encourage most customers to choose our digital download version instead.

Here's why:Instant access — You can start learning immediately after purchase (no waiting for shipping).Better value — Digital courses are usually priced lower than the DVD sets.More convenient — Watch on any device (computer, tablet, phone, or smart TV), pause and resume easily, and re-watch as many times as you want.Up-to-date content — Digital versions are easier for us to keep current with the latest updates.Here is are the pages for the download courses:

Question 6

Do you have a catalog?

Accepted Answer

Unfortunately, do not have a printed catalog available. All of our products can be found on our website.

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Frequently Asked Questions