We offer refunds within 30 days of purchase.

 

To be eligible for a refund, the item must be unused and unopened in its original packaging. Refunds will be processed to the original payment method within 5–7 business days after we receive and inspect the returned item.

 

Please note: Shipping costs are non-refundable, and we do not accept returns on opened or used products.

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Return Process:

1. Send an email to customersupport@paintwithkevin.com first to request a return. Please include your order number (which can be found in your confirmation email) and reason for return. If possible, please also include photos of received item (it helps us process your return faster).

2. Once we receive your request, we'll review it (usually within 1–2 business days).

3. Once approved, we will provide you with return shipping instructions.

4. Package the item securely in its original packaging.

5. Ship the return to the address provided in the authorization email. (customer is responsible for return shipping costs).

6. After we receive and inspect the item to confirm it is unused and unopened, we will process your refund to the original payment method within 2-3 business days.

 

Please Note:
Refunds may take up to 10 business days to appear on your statement depending on your bank.